Chatbot

Banking
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Business Impact

Reduce in workload and improve in productivity.

Customer Facts

Location: India

Industry: Banking

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Problem Statement

Problems we Acquired

The team was having issues with customers flooding their helpline for simple queries and wanted to improve the customer experience.

Challenges

Obstacles we faced

  • Lack of viable data
  • Understanding the regional customers queries

Technologies

Tech stack we used

Technology use

NLU

Technology use

NLP

Technology use

NER

Technology use

MySQL

Solution

How we made end solution

  • The developed chatbot has multi-language support and could answer simple FAQ’s
  • It is simple to operate and can predict what customers are looking for according to keywords
  • The system has voice command control and can understand voice commands
  • Multi platform deployment on Google Assistant, WhatsApp, Website, Messenger, and Slack

Result

Outcome we get

  • The chatbot solution helps reduce workload and saves time thus improving productivity.

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